Guide To Service Availability Reporting
Being able to put a nice round percentage figure on your critical services availability is a very attractive piece of information for management and overall SLA Management.
Having all the latest and greatest monitoring tools and technology is great for keeping the lights on, and assuring uptime, but all this technology mumbo jumbo doesn’t translate into a business compatible language.
Often we have terabytes of data, thousands and thousands of active alerts and performance trending metrics, although we really only need a select few key pieces of information to keep the business happy, the main one being availability.
Availability can be tricky to obtain, and although the formula for actually calculating the figure isn’t a difficult one, the source data and its reliability is where the complexities lie.
